Reference

Our Legal Terms and Conditions for India

disawr operates under a clearly defined legal framework that governs how your account, data and transactions are handled.

Jurisdiction-aware termsData handled under applicable lawAccount conditions clearly statedContact paths for legal queries
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disawr Our Legal Terms and Conditions for India
LEGAL CONTACT PATHS

Reach Us for Legal and Policy Matters

If you have a question about how our terms affect your account, or need to submit a formal request regarding your personal data, these are the contact paths available to you.

Email Legal Team Send your query to our dedicated legal address. Include your account ID and the specific clause or policy section your question relates to so we can respond accurately and promptly.
Live Chat Support Our chat agents can direct your query to the correct legal or compliance team member. Available during business hours, chat is the fastest way to confirm which form or document to submit for a formal request.
Written Correspondence For formal legal notices, written correspondence addressed to our registered office is accepted. Include your full account details and a clear statement of the matter so the correct team handles your notice without delay.
HOW WE HANDLE THIS

Data, Cookies, Security and Your Rights at disawr

We handle personal data, cookies and account security with specific processes that you can query or challenge at any time.

Data Handling

We collect only the data necessary to operate your account and process transactions. Data is stored on secured servers and is not sold to third parties. You may request a copy of your data at any time through our email channel.

Cookie Policy

Our site uses functional, analytical and preference cookies. Functional cookies are strictly necessary; others require your consent via the banner shown on first visit. You can withdraw consent through your browser settings at any point without affecting your account.

Account Security

Two-factor authentication is available on every account and we strongly recommend enabling it. Unusual login attempts trigger an automatic lock and an alert to your registered contact, keeping unauthorised access from going unnoticed.

Data Retention

Account records are retained for the period required by applicable law, typically six years from last account activity. After that period, personal identifiers are removed from our active databases unless a legal hold is in place.

Right to Request Changes

You may request correction of inaccurate personal data or deletion of non-essential data at any time. Submit your request by email with your account ID; we action verified requests within ten business days under applicable data-protection law.

Who to Contact

Our Data Protection point of contact handles all formal privacy and legal queries. Reach them via the legal email address listed on this page. For account-level disputes, the support team will escalate internally to the appropriate legal contact on your behalf.

Common Questions About Our Legal Terms

The answers below cover the questions we receive most often about our legal terms, your rights as an account holder and how we process data and disputes. If your question is not here, contact our legal team directly using the paths listed above.

Your account is governed by the terms published on this page, interpreted under applicable law in the jurisdiction where access is permitted. We update the terms when law requires it and notify you by email before changes take effect.

Email our legal contact address with your account ID and a clear subject line stating 'Data Access Request'. We will verify your identity and send a copy of your data within ten business days of confirmed verification.

Yes, for data we are not legally required to retain. Submit a deletion request by email; we will confirm which records can be removed and process the deletion within ten business days. Records subject to a legal retention period will be explained clearly.

No. The same legal terms apply regardless of your chosen payment method. UPI, Paytm and PhonePe are simply the transaction rails your funds travel through; they do not alter the contractual relationship described in our terms.

Submit a dispute through the support channel, referencing the transaction ID. We investigate within five business days and communicate the outcome in writing to your registered email. If you remain dissatisfied, escalation steps are described in the dispute-resolution clause.

We send an email to your registered address at least seven days before any material change takes effect. Continued use of your account after the effective date constitutes acceptance of the revised terms, so please read update notices carefully.

Access depends on local law and is available only where local law permits. We encourage you to confirm the legal position in your specific state or territory before opening or continuing to use an account.

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