Reference

Privacy Policy for your account

Our Privacy Policy explains how we handle your account details, wallet records, cookie choices and support messages when you open an account with disawr in India.

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disawr Privacy Policy for your account
CONTACT ROUTES

Privacy help through support channels

Privacy requests need a clear route, so we keep contact paths simple and tied to your account.

Email privacy desk Write to [email protected] for access, correction, deletion or cookie questions. Add your account email, registered mobile number and a short request so we can locate the right record without asking for extra personal data.
Live chat handoff Start with chat if you are already signed in and need privacy help tied to a recent UPI, Paytm or PhonePe transaction. The agent may move the case to email when identity checks are needed.
Account settings Use account settings to update basic profile details and cookie choices where controls are shown. Some changes, such as deleting account records, need manual checks because payment and security records may have retention duties.
DATA CARE

How we handle private records

We design privacy handling around the moments where your data matters most: account opening, wallet movement, game activity and support contact.

Account data

We collect account details such as your name, mobile number, email address and verification status to create and maintain access. These details help us answer privacy requests and prevent changes made by anyone else.

Payment records

UPI, Paytm, PhonePe and Google Pay entries are stored as transaction references, timestamps, amounts and status messages. We use them to credit wallets, check withdrawals and resolve mismatches without collecting banking passwords.

Cookie choices

Cookies help keep you signed in, remember language settings and measure page errors. Where optional choices are offered, you can change them in settings or by clearing browser cookies on your device.

Security checks

We log device, IP and session details to spot account access that does not match normal use. These records help protect your wallet and support any privacy request connected to account activity.

Retention periods

We keep account, payment and support records only for service needs, dispute handling, legal duties and security checks. When those reasons end, records are deleted, masked or grouped so they no longer identify you.

Change requests

You can ask us to correct, send or delete personal data connected to your account. We first verify the request, then explain what can be changed and what must be kept for legal or security reasons.

Privacy questions before you join

These answers focus on how our Privacy Policy works for your account, wallet and support records. They are written for India and use the same local payment names you see during account activity. If your question needs a personal answer, contact us from the email or mobile number linked to your account so we can verify the request.

It covers account details, contact data, device records, wallet activity, payment references, cookie choices and support messages. We use these records to run your account, answer requests, manage payments and protect access.

We store payment references, timestamps, amount details and status messages so deposits and withdrawals can be matched to your wallet. We do not collect UPI PINs, banking passwords or Paytm and PhonePe login passwords.

Yes. Send a request from your registered email or through signed-in support. We verify that the request is yours, then share account data we can disclose under law and security requirements.

Some profile details can be changed in account settings. For verified fields, contact support with the correction you need. We may ask for a check before updating records tied to payments or account access.

You may ask for deletion by email or signed-in support. We delete data that no longer needs to be kept, but some payment, security and dispute records may remain for legal or account protection reasons.

Cookies keep sessions active, remember settings and help us spot errors. Where optional cookie controls are available, you can adjust them in settings or clear cookies through your browser on your device.

Yes. Access and eligibility depend on local law and are available where local law permits. We may use location, device and account checks to apply this policy and manage access requests.

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